Welcome to SimplyKnotty.com! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy to ensure a smooth process:
1. Returns Eligibility
Time Frame: You may initiate a return within 30 days from the date of delivery.
Condition: To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.
2. Non-Returnable Items
The following items are not eligible for return:
Custom or personalized orders
Intimate or sanitary goods
Sale items
3. Return Process
Contact Us: To initiate a return, please contact our customer support team at
[email protected] with your order number, the item(s) you wish to return, and the reason for the return.
Approval: Once your return request is approved, we will provide you with instructions on how to return the item.
Shipping: Buyers are responsible for the return shipping costs unless the return is due to an error on our part.
4. Refund Process
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
Refund: If the return is approved, a refund will be processed to the original method of payment. Please allow 30 days for the refund to appear in your account.
5. Exchanges
We currently do not offer exchanges. If you need a different item, please follow the return process and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed, which may include a replacement or refund.
7. Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team at
[email protected].
8. Changes to the Return Policy
Simply Knotty reserves the right to update or modify the return policy. Any changes will be effective immediately upon posting. It is the buyer's responsibility to review the policy regularly.
Thank you for shopping with Simply Knotty!
