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Tetruss values our customers and wants our customers to value our products and services. Tetruss has processes in place to ensure Customers receive high quality products and services. Tetruss utilizes suppliers who demonstrate they share the same values that we hold and our customers expect. As such, we hold ourselves and our suppliers accountable for delivering value to our customers. Buyers are advised to: 1) Immediately upon delivery to inspect packaging for evidence of damage during transit and note any such damage on the courier’s documentation. 2) Open packaging immediately upon receipt and inspect merchandise. Inspect for accuracy, shortages, defects, damages, misprints, etc. to include appearance and functionality as applicable. Buyers must advise Tetruss at [email protected] of any claim within 7 calendar days of receipt of the merchandise. After this period of time, Tetruss will be unable to process claims through suppliers. If no claim is made within 7 days, the Buyer will understand the order to be complete and accepted in satisfaction of the sales order and all associated terms and conditions. If a claim is submitted, Buyer may be asked to provide order number and evidence of claim (e.g. photo, sample, etc.). Return of merchandise may be required, however, Tetruss does not accept unauthorized returns. If return of merchandise is required, Tetruss will advise Buyers of a Return Material Authorization (RMA) number and return shipping address. Bottomline: If we make a mistake or a product is damaged, call us within 7 days of receipt. We’ll fix it, exchange it or refund your money when products are returned within 15 days of delivery of claim approval.