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UltuCup Three Cycle Guarantee Not a cup fan? Thanks for giving the UltuCup a try. Here is what we need from you to provide a full refund: Please make sure you have tried the cup for at least three cycles. Menstrual cups can have a learning curve, so give yourself time. Reach out to the UltuCup Consumer Care Team at [email protected]. Show us your receipt or proof of purchase, with the price you paid. Show us a picture of the cup cut in half. No freebies (no need to return anything) Note: Money back guarantee will be managed directly, and only by UltuCup Consumer Care. Not available for in store refunds. Late / Missing Refunds If you haven’t received a refund yet, please contact your credit card company or bank, as there is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at [email protected]. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. To return your product, please mail your product to: Pamco Distributing Inc. at 231 Arnold St, Kitchener, ON, N2H 6E8. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you haven’t received a refund yet, please contact your credit card company or bank, as there is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at [email protected].