Eterna Vinculum

RETURN POLICY
Last updated March 19, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if issues arise with your purchase, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

Please provide the following information:

Date Purchased
Defect/Issue
Store Credit or Exchange
After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Kink Constructs
Attn: Returns
RMA #
1815 Blankenship Dr.
Deridder, LA 70634
United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:
-Sale items are FINAL SALE and cannot be returned.
-Product must be in original, unused condition with tags/cords/packaging/etc.
-Any product meant for the use on private areas (genitals) can only be returned if unused, and in original packaging.
-Buyer is responsible for return shipping costs and any loss in value if an item isn’t returned in original condition.

QUESTIONS:
If you have any questions concerning our return policy, please contact us at:
[email protected]