All toys will be sent out no sooner than 7 days after purchase and can take up to 14 days to create and set. This does not include shipping and delivery time. This is to ensure we make a toy of high quality or have time to remake a toy that has had some issues in the moulding process if required. If a toy is finished to a good standard, PussyPunchToys may dispatch it sooner, however, this does not mean that a second purchase will offer you the same quicker dispatch. Each toy has its own time line. PussyPunchToys aims to get all toys dispatched before the 14 day mark has passed and will message you if it goes beyond that point with an update on what has caused the delay. All PussyPunchToys terms follow and abide by English law to ensure safety, and standards an all products and orders and to ensure customer protection when purchasing.

Please be aware that PussyPunchToys will always help you and talk you through the refund or return request but will not be able to refund any postage, as it has already been spent on your item. This includes any international and all uk items.

It is the responsibility of the customer to verify emails and address details before point of sale and PussyPunchToys will not refund or replace any loss that occurs as a result of this neglect or oversight, please check address details are clear and correct before sale. Charges for customs and VAT or Tax maybe added at delivery in accordance to your countries law and regulations and PussyPunchToys is not responsible for this payment or charge. A delivery charge will be added at payment, this will differ based on destination and is not changeable, the price is based on delivery charges for your country based on Royal Mails regular calculation for the weight of product and destination. PussyPunchToys makes no profit from postage charges. All free post sent through PussyPunchToys is trackable using Royal Mail 48 hour service.

All international post is sent tracked through Royal Mail.
If Tracking number has been supplied and the parcel has been shown as delivered then PussyPunchToys will not accept the responsibility of any loss due to customers misplacement or inability to follow any note left by the postal provider. Once A parcel has been marked and shown as delivered PussyPunchToys will not replace or remake your toy without a second purchase. PussyPunchToys are happy to discuss discount opportunities for future replacements with the understanding that the customer will pay for any and all future post. All future post will be sent via a signed for and tracked postal service that will be paid for by the customer to ensure no future issues occur.