Shipping policy
SHIPPING AT A GLANCE
Ships from Portugal (EU) to the US, Canada, the UK, Europe, Australia and New Zealand.
Free shipping on orders over $500.
Everything is made to order: about 2 weeks for gags and straps, about 1 month for corsets and about 2 months for catsuits, then shipping.
Delivery after dispatch: 2–5 days within Europe, 3–6 days to the US and Canada, 3–7 days to the UK, 4–7 days to Australia and New Zealand.
US orders: import duties and taxes are not included in the price and are paid by the customer to the carrier.
Discreet, label-free packaging.
Product Safety and Care
Moanspeak products are intended for adults (18+) only.
Keep products and packaging out of reach of children and pets.
Gag Safety Instructions:
Do not use while sleeping. It is not recommended to use a gag while lying on your back.
Take regular breaks to rest your jaw and facial muscles.
Do not use if you feel unwell, sleepy, or not fully alert (e.g., after alcohol, drugs, or sedatives).
Always ensure you can breathe freely through your nose before and during use.
Mouth breathing may be difficult or not possible while wearing a gag.
Stop using and remove the product immediately if you experience any difficulty breathing through your nose, nausea, dizziness, numbness, pain, or any other discomfort.
If you have nasal congestion, respiratory conditions, or jaw/teeth issues, consult a qualified professional prior to use.
Keep safety scissors or another quick-release method available to remove straps quickly.
Do not replace straps, hardware, or any parts. Use the product only as supplied.
If you believe a minor adjustment could make the gag more comfortable for you, contact us first and do not modify anything until we have reviewed your case.
Inspect the product before each use. Do not use it if you notice cracks, tears, loose hardware, or any damage.
Do not overtighten the straps. If you experience discomfort, loosen or remove the product immediately.
For hygiene reasons, we recommend personal use only.
Cleaning & Hygiene (minimum safe practice):
Clean the silicone part before first use and after each use with warm water and mild soap, then rinse thoroughly and dry completely. You may also use a mild, non-bleach disinfectant solution, following the manufacturer’s instructions.
The silicone part is designed to withstand boiling and can be boiled for thorough cleaning. If you boil the silicone part, remove the leather straps first and never boil them.
Be cautious with leather straps: exposure to excessive moisture may cause deterioration. Wipe straps with a slightly damp cloth and dry them thoroughly.
Material Sensitivity:
Some metal hardware components may contain nickel. Nickel-free hardware is available upon request. If you have a known nickel allergy, please contact our customer support or leave a note when placing your order - we will produce your item with nickel-free hardware.
If irritation or discomfort occurs during use, stop using, remove the product immediately, and contact us.
Product Care:
Store the product clean and dry, away from direct sunlight and heat sources.
To maintain the durability of your gags and straps, avoid contact with sharp objects, acids, solvents, or gasoline.
Store away from perfumes, essential oils, medicines, chemicals, and other strongly scented products to prevent odor transfer. If any odor occurs, wash the silicone part with warm water and mild soap, then rinse and dry completely. The silicone part can also be boiled briefly to help reduce odors.
Safety Issue Reporting:
If you believe a product caused a safety incident or presents a risk, stop using it immediately and contact us at: my@moanspeak.com
or message us through our Spicerack shop.
Please include: your order number, product model, a description of the issue, photos (if applicable).
We will assess the case and take appropriate corrective actions.
FAQ
ORDERS & PAYMENT
Q: How do I know which size to order?
A: Our sizes do not correspond to clothing sizes, so use the size charts on each product page: gags are sized by body height, straps by the circumference along the lip line and the top of the neck.
If you have any troubles with that - please contact us at my@moanspeak.com
Q: How long is the production time?
A: Our products are handmade and made to order, so the estimated production time before shipping is about 2 weeks for gags and straps, about 1 month for corsets and about 2 months for catsuits.
Q: Can I cancel my order?
A: You can cancel the order within 48 hours of placing it.
If you wish to do so, contact our Customer support at my@moanspeak.com
Q: Can I modify my order?
A: The customer can modify the order within 48 hours of placing it.
If you wish to do so, contact our Customer support at my@moanspeak.com
Q: How do I apply the coupon code?
A: After you added the products to your cart, proceed to checkout, enter the code in the coupon field and apply it.
Q: Why my coupon code doesn't work?
A: If your promotion code is not working, please ensure that it has been entered correctly, has not expired, and is applicable to the selected product(s).
If you continue to experience any issues, please contact our team at my@moanspeak.com, and we will be happy to assist you.
Q: What forms of payment do you accept?
A: Payment is handled securely by Spicerack at checkout.
PRODUCT & GUARANTEE
For detailed safety instructions and product care, see Product Safety and Care at the top of this page
Q: Cleaning & hygiene - what's the minimum safe routine?
A: Clean the silicone part before first use and after each use with warm water and mild soap, then rinse thoroughly and dry completely. You may also use a mild, non-bleach disinfectant solution, following the manufacturer's instructions.
The silicone part is designed to withstand boiling and can be boiled for thorough cleaning. If you boil the silicone part, remove the leather straps first and never boil them.
Be cautious with leather straps: exposure to excessive moisture may cause deterioration. Wipe straps with a slightly damp cloth and dry them thoroughly.
Q: How do I take care of a product?
A: Store the product clean and dry, away from direct sunlight and heat sources.
To maintain the durability of your gags and straps, avoid contact with sharp objects, acids, solvents, or gasoline.
Store away from perfumes, essential oils, medicines, chemicals, and other strongly scented products to prevent odor transfer. If any odor occurs, wash the silicone part with warm water and mild soap, then rinse and dry completely. The silicone part can also be boiled briefly to help reduce odors.
Q: Is your packaging discreet?
A: Yes, your privacy is our priority. We use label/logo free, non-transparent packaging.
Q: What materials are used in your gags, and are they safe for use?
A: We use high-quality platinum-cure silicone supplied by a certified European manufacturer. The silicone is certified for direct contact with human skin and mucous membrane and is safe for use.
Straps are made from full-grain leather with metal hardware (nickel-free option available upon request).
Q: Do you offer custom sizes?
A: Yes, we do. You can message our Customer support team specifying your personal measurements.
Q: Where are the products made?
A: Our products are crafted in Portugal, designed in Ukraine.
Q: Do you offer a product guarantee?
A: All products are covered by a 2-year warranty. Our commitment to exceptional quality and craftsmanship extends beyond production - it includes the care and support you receive after your purchase.
Should you experience any issue, we will be pleased to repair or replace your product as promptly as possible.
Please contact us at my@moanspeak.com, and we will take care of everything.
RETURNS & EXCHANGE
Q: Can I return or exchange a gag?
A: Unfortunately, returns and standard exchanges are not applicable to gags. As these products are considered intimate items, we are unable to accept returns or offer exchanges for hygiene and safety reasons.
However, if the size you received is not the right fit, please contact us. We'll review your case carefully and work toward an appropriate solution.
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We ship from Portugal to the US, Canada, the UK, Europe, Australia and New Zealand.
Q: How much does shipping cost?
A: Shipping is calculated at checkout based on your location and is free on orders over $500.
Q: How long will it take my package to arrive?
A: After dispatch, delivery takes 2–5 days within Europe, 3–6 days to the US and Canada, 3–7 days to the UK and 4–7 days to Australia and New Zealand, depending on the carrier.
Q: Can I ship my order to a P.O. Box?
A: We work with courier services that typically require a physical delivery address. If you only have a P.O. Box, please note that the carrier may request an alternative physical address when arranging delivery.
However, we do deliver to UPS Access Points worldwide and to DHL Packstations in Germany.
Q: Will I be charged custom duties and taxes?
A: Yes. The customer is responsible for any applicable customs duties, import taxes, or related fees. Please note that these charges are determined by your local authorities, and we have no control over them nor can we predict their amount. We recommend contacting your local customs office or tax authority for further information before placing your order.
If customs charges are refused and the parcel is returned to us, the order will be cancelled and will not be eligible for a refund.
Q: How will I know if I need to pay import duties or taxes?
A: For US orders, import duties and taxes are not included in the price. If import charges apply, the carrier will contact you after customs processing and provide instructions for completing the payment prior to delivery.
Q: How can I track my order?
A: You will receive an automated email with tracking details shortly before your order has been dispatched. Please note that it may take up to 48 hours for the first tracking update to appear. During this time, the parcel may not yet show as "in transit."
Q: What happens if I didn't pick up a parcel in time?
A: If a parcel is not collected in time and is returned to us, the customer will be responsible for the re-shipping fee. Once this fee is settled, we will promptly dispatch the order again.
If a returned parcel is not re-arranged for shipment within 14 days of its arrival back to us, the order will be cancelled and will not be eligible for a refund.
Ships from Portugal (EU) to the US, Canada, the UK, Europe, Australia and New Zealand.
Free shipping on orders over $500.
Everything is made to order: about 2 weeks for gags and straps, about 1 month for corsets and about 2 months for catsuits, then shipping.
Delivery after dispatch: 2–5 days within Europe, 3–6 days to the US and Canada, 3–7 days to the UK, 4–7 days to Australia and New Zealand.
US orders: import duties and taxes are not included in the price and are paid by the customer to the carrier.
Discreet, label-free packaging.
Product Safety and Care
Moanspeak products are intended for adults (18+) only.
Keep products and packaging out of reach of children and pets.
Gag Safety Instructions:
Do not use while sleeping. It is not recommended to use a gag while lying on your back.
Take regular breaks to rest your jaw and facial muscles.
Do not use if you feel unwell, sleepy, or not fully alert (e.g., after alcohol, drugs, or sedatives).
Always ensure you can breathe freely through your nose before and during use.
Mouth breathing may be difficult or not possible while wearing a gag.
Stop using and remove the product immediately if you experience any difficulty breathing through your nose, nausea, dizziness, numbness, pain, or any other discomfort.
If you have nasal congestion, respiratory conditions, or jaw/teeth issues, consult a qualified professional prior to use.
Keep safety scissors or another quick-release method available to remove straps quickly.
Do not replace straps, hardware, or any parts. Use the product only as supplied.
If you believe a minor adjustment could make the gag more comfortable for you, contact us first and do not modify anything until we have reviewed your case.
Inspect the product before each use. Do not use it if you notice cracks, tears, loose hardware, or any damage.
Do not overtighten the straps. If you experience discomfort, loosen or remove the product immediately.
For hygiene reasons, we recommend personal use only.
Cleaning & Hygiene (minimum safe practice):
Clean the silicone part before first use and after each use with warm water and mild soap, then rinse thoroughly and dry completely. You may also use a mild, non-bleach disinfectant solution, following the manufacturer’s instructions.
The silicone part is designed to withstand boiling and can be boiled for thorough cleaning. If you boil the silicone part, remove the leather straps first and never boil them.
Be cautious with leather straps: exposure to excessive moisture may cause deterioration. Wipe straps with a slightly damp cloth and dry them thoroughly.
Material Sensitivity:
Some metal hardware components may contain nickel. Nickel-free hardware is available upon request. If you have a known nickel allergy, please contact our customer support or leave a note when placing your order - we will produce your item with nickel-free hardware.
If irritation or discomfort occurs during use, stop using, remove the product immediately, and contact us.
Product Care:
Store the product clean and dry, away from direct sunlight and heat sources.
To maintain the durability of your gags and straps, avoid contact with sharp objects, acids, solvents, or gasoline.
Store away from perfumes, essential oils, medicines, chemicals, and other strongly scented products to prevent odor transfer. If any odor occurs, wash the silicone part with warm water and mild soap, then rinse and dry completely. The silicone part can also be boiled briefly to help reduce odors.
Safety Issue Reporting:
If you believe a product caused a safety incident or presents a risk, stop using it immediately and contact us at: my@moanspeak.com
or message us through our Spicerack shop.
Please include: your order number, product model, a description of the issue, photos (if applicable).
We will assess the case and take appropriate corrective actions.
FAQ
ORDERS & PAYMENT
Q: How do I know which size to order?
A: Our sizes do not correspond to clothing sizes, so use the size charts on each product page: gags are sized by body height, straps by the circumference along the lip line and the top of the neck.
If you have any troubles with that - please contact us at my@moanspeak.com
Q: How long is the production time?
A: Our products are handmade and made to order, so the estimated production time before shipping is about 2 weeks for gags and straps, about 1 month for corsets and about 2 months for catsuits.
Q: Can I cancel my order?
A: You can cancel the order within 48 hours of placing it.
If you wish to do so, contact our Customer support at my@moanspeak.com
Q: Can I modify my order?
A: The customer can modify the order within 48 hours of placing it.
If you wish to do so, contact our Customer support at my@moanspeak.com
Q: How do I apply the coupon code?
A: After you added the products to your cart, proceed to checkout, enter the code in the coupon field and apply it.
Q: Why my coupon code doesn't work?
A: If your promotion code is not working, please ensure that it has been entered correctly, has not expired, and is applicable to the selected product(s).
If you continue to experience any issues, please contact our team at my@moanspeak.com, and we will be happy to assist you.
Q: What forms of payment do you accept?
A: Payment is handled securely by Spicerack at checkout.
PRODUCT & GUARANTEE
For detailed safety instructions and product care, see Product Safety and Care at the top of this page
Q: Cleaning & hygiene - what's the minimum safe routine?
A: Clean the silicone part before first use and after each use with warm water and mild soap, then rinse thoroughly and dry completely. You may also use a mild, non-bleach disinfectant solution, following the manufacturer's instructions.
The silicone part is designed to withstand boiling and can be boiled for thorough cleaning. If you boil the silicone part, remove the leather straps first and never boil them.
Be cautious with leather straps: exposure to excessive moisture may cause deterioration. Wipe straps with a slightly damp cloth and dry them thoroughly.
Q: How do I take care of a product?
A: Store the product clean and dry, away from direct sunlight and heat sources.
To maintain the durability of your gags and straps, avoid contact with sharp objects, acids, solvents, or gasoline.
Store away from perfumes, essential oils, medicines, chemicals, and other strongly scented products to prevent odor transfer. If any odor occurs, wash the silicone part with warm water and mild soap, then rinse and dry completely. The silicone part can also be boiled briefly to help reduce odors.
Q: Is your packaging discreet?
A: Yes, your privacy is our priority. We use label/logo free, non-transparent packaging.
Q: What materials are used in your gags, and are they safe for use?
A: We use high-quality platinum-cure silicone supplied by a certified European manufacturer. The silicone is certified for direct contact with human skin and mucous membrane and is safe for use.
Straps are made from full-grain leather with metal hardware (nickel-free option available upon request).
Q: Do you offer custom sizes?
A: Yes, we do. You can message our Customer support team specifying your personal measurements.
Q: Where are the products made?
A: Our products are crafted in Portugal, designed in Ukraine.
Q: Do you offer a product guarantee?
A: All products are covered by a 2-year warranty. Our commitment to exceptional quality and craftsmanship extends beyond production - it includes the care and support you receive after your purchase.
Should you experience any issue, we will be pleased to repair or replace your product as promptly as possible.
Please contact us at my@moanspeak.com, and we will take care of everything.
RETURNS & EXCHANGE
Q: Can I return or exchange a gag?
A: Unfortunately, returns and standard exchanges are not applicable to gags. As these products are considered intimate items, we are unable to accept returns or offer exchanges for hygiene and safety reasons.
However, if the size you received is not the right fit, please contact us. We'll review your case carefully and work toward an appropriate solution.
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We ship from Portugal to the US, Canada, the UK, Europe, Australia and New Zealand.
Q: How much does shipping cost?
A: Shipping is calculated at checkout based on your location and is free on orders over $500.
Q: How long will it take my package to arrive?
A: After dispatch, delivery takes 2–5 days within Europe, 3–6 days to the US and Canada, 3–7 days to the UK and 4–7 days to Australia and New Zealand, depending on the carrier.
Q: Can I ship my order to a P.O. Box?
A: We work with courier services that typically require a physical delivery address. If you only have a P.O. Box, please note that the carrier may request an alternative physical address when arranging delivery.
However, we do deliver to UPS Access Points worldwide and to DHL Packstations in Germany.
Q: Will I be charged custom duties and taxes?
A: Yes. The customer is responsible for any applicable customs duties, import taxes, or related fees. Please note that these charges are determined by your local authorities, and we have no control over them nor can we predict their amount. We recommend contacting your local customs office or tax authority for further information before placing your order.
If customs charges are refused and the parcel is returned to us, the order will be cancelled and will not be eligible for a refund.
Q: How will I know if I need to pay import duties or taxes?
A: For US orders, import duties and taxes are not included in the price. If import charges apply, the carrier will contact you after customs processing and provide instructions for completing the payment prior to delivery.
Q: How can I track my order?
A: You will receive an automated email with tracking details shortly before your order has been dispatched. Please note that it may take up to 48 hours for the first tracking update to appear. During this time, the parcel may not yet show as "in transit."
Q: What happens if I didn't pick up a parcel in time?
A: If a parcel is not collected in time and is returned to us, the customer will be responsible for the re-shipping fee. Once this fee is settled, we will promptly dispatch the order again.
If a returned parcel is not re-arranged for shipment within 14 days of its arrival back to us, the order will be cancelled and will not be eligible for a refund.
