All sales are final. We may offer an exchange on a case by case basis.

To be eligible for an exchange, your item must be in the same condition that you received it, unburned, unmelted, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. The shipping cost for sending the product back to us will be paid by the buyer, we'll cover the new item's postage. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you need to reach out to us regarding damages or defects relating to your order, please attach photos to your email and send them to [email protected]. This allows us to help you resolve the issue as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will notify you once we’ve received and inspected your item, and let you know if the exchange was approved or not. If approved, we'll reach out to you and get to work right away on creating just the right thing for you.