Your Chained Reaction - 2.2 mm Anchor Chain - 18K Gold | 925 Sterling Silver | Black Rhodium

Our return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging.

To complete your return, we require an original receipt or proof of purchase.

There are certain situations where the refunds will not be granted:
* Goods with obvious signs of use
* Goods that have been opened
* Damaged goods or returned with missing parts
* Goods that are returned more than 14 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically issued to your original method of payment, within 7 – 10 working days.

Late or missing refunds
If you haven’t received a refund, please check your bank statement first.
Then contact your bank, as there is often some processing time before the refund appears on your bank statement.
If you’ve done all of this, but you still have not received your refund, please contact us at [email protected].

Sale items
Only regular-priced items may be returned. Sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected], and we will provide you with further instructions.

Returns
To return your product, you should send us an email at [email protected], and we will provide you with further instructions.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the delivery charge will be deducted from your total order amount.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are delivering an item worth over 50 €, you should consider using a recorded delivery service and purchasing insurance.

Made-to-order pieces cannot be returned.

Need Help?

Contact us at [email protected] for questions related to Deliveries, Returns or Refunds.